Perceived organizational support and extra role performance from organizational identification standpoint: Nigerian manufacturing sector evidence

Abstract

Perceived organizational support (POS) is a proxy of organizational identification (OI) that draws heavily on the feelings of employees. Sense of feeling affects employees’ level of attachment to the organization, which invariably affects performance and subsequently extra role performance (ERP). The consistent drop in the performance of the Nigerian manufacturing sector, and the need for improvement necessitated the consideration of the human elements as determinants of organizational performance. Hence, this study investigated the effects of POS on ERP with a view to enhancing employees’ productivity vis-à-vis overall performance of manufacturing organizations in Nigeria.  The population comprises 3,875 workers from 10 registered member organizations of the Manufacturers Association of Nigeria in the southeastern region of Nigeria selected using a multi-stage technique. Employing a survey design, data collection instrument was administered to a sample size of 351. A structured questionnaire utilizing a 5-point Likert scale was employed for data collection. Face-content validity was adopted and a test-retest method showed a high reliability. Data were presented in frequency tables and hypothesis tested at 5% level of significance using ANOVA. It was found that perceived organizational support strongly affects extra-role performance of workers (r=.960; F=3690.322; t=60.748; p<0.05). The finding suggests that manufacturing companies in Nigeria ought to support policies that promote organizational support of employees as this leads to high employees’ OI and subsequent improvement of employees’ ERP in order to enhance organizational growth.