Digital transformation among Indian youth: Insights from DigiLocker adoption intention

Abstract

This study explores the adoption intention of the DigiLocker platform, an e-governance initiative, among the youth by focusing on the role of digital transformation in enhancing public sector services. Using the Diffusion of Innovation (DOI) model, the factors influencing youth adoption of DigiLocker are examined, with an emphasis on sustainable development. The study employed Partial Least Squares Structural Equation Modelling (PLS-SEM) to build the measurement and structural models. Three out of five hypotheses were supported. Complexity, observability, and trialability positively influence the intention to adopt DigiLocker, while factors like relative advantage and compatibility showed no significant influence on adoption intention. These findings contribute to the field of e-governance by examining the key drivers of technology adoption among youth, which can help shape future public sector digital initiatives. The practical implications include enhancing user experience by simplifying platforms and showcasing clear, tangible benefits to drive adoption. By customising strategies for these stakeholders, DigiLocker can significantly contribute to promoting sustainability, inclusivity, and efficiency in urban ecosystems, thereby advancing important SDGs. Future researchers could explore adoption of DigiLocker among diverse populations, integrating additional variables, and testing the model across various sectors. The paper concludes with recommendations for advancing research in e-governance, thereby contributing to the broader goal of digital transformation and sustainable development.